Plexus Connect - Troubleshooting for Plexus Connect

    1. Reporting a problem

      If you encounter a problem with Plexus Connect, you can report it to us on our Support Portal on Freshdesk.

    2. Obtaining the Plexus Connect log files

      In order to solve a problem with Plexus Connect, we might request additional information which can be found in the Plexus Connect log files. These log files can be found in the logs folder of the directory where Plexus Connect has been started. When you report a problem to us, please, send us all the *.log* files in this folder in order to make troubleshooting faster. (The .zip** files might be requested as well in some more complicated cases.)

      You can find the following log files: plexus_backend.log , plexus_frontend.log and plexus_connection_pool.log .

    3. Troubleshooting authentication issues

    If a schema cannot be initialized due to authentication issues with credentials in IJS file(s), or a particular Plexus Connect user is not able to successfully log in with supposedly correct credentials, try to turn on detailed logging by uncommenting two logger... lines in Logback configuration file. For further details see here.

    // Security - uncomment two lines below to troubleshoot problems with authentication
    //logger("", TRACE)
    //logger("", TRACE)