Reporting a problem

• Introduction

• Extracting Version Information

• Obtaining Log Files

• Problems with Performance

• SQL Logging

• Clean IJC Re-installation

Introduction

This documentation aims to streamline the reporting process for IJC customers, helping them effectively communicate requirements, bugs, and unexpected behaviours to our support team. Well-described issues enable our team to resolve problems faster, ensuring customer satisfaction. Here’s a brief guide on providing the necessary information from your machine to our bug tracking system.

Submitting a Ticket

When submitting a ticket to our support team, please ensure the issue is well described. Generally, your report should include:

• The steps you took leading to the reported issue.
• What you expected to happen.
• What actually happened.
• Descriptions, which may include screenshots, videos, etc.
• Complete log files. Instructions for locating IJC log files can be found in the Obtaining IJC log files documentation.