When the JChem for Office programmatic interface is used (external API), log files can be expected in component-specific folders.
These component-specific folders can be found in the ChemAxon root folder under the following locations:
If you turn to support help, these folders need to be zipped and sent to the relevant support team or department. Please note that log files might contain confidential local information (molecules) therefore log files are better to be sent directly to the support teams. Forum posts are public and searchable for other users, therefore, they must be avoided for log file uploading. Support teams handle the logging information confidentially.
The logging level is the most important setting for both users and administrators. Use this option to change the verbose level, that is, how much information the log file needs to contain.
To specify the logging level, use the Options ribbon button, for more information see:
All ChemAxon components and applications also place error level log information in the System Event Log (in addition to the log file). Microsoft Event Log Guide Event Viewer shows all types of logs, ChemAxon generally reports problem under the Application section.